DELIVERY POLICY

Effective Date: January 15, 2025

At Shimmer Pearl, we are committed to ensuring your order reaches you promptly and in perfect condition. This Delivery Policy outlines the terms, timelines, and conditions for shipping and delivery when you shop with us at https://shimmerpearl.com.

1. Delivery Locations

We ship orders to most locations worldwide. However, some restrictions may apply to specific countries or regions due to shipping carrier limitations or local regulations.

Domestic Shipping (United States):

  • We deliver to all 50 states, including Alaska and Hawaii, as well as U.S. territories.
  • P.O. Boxes and APO/FPO addresses are supported with standard shipping.

International Shipping:

  • We offer delivery to a wide range of international destinations.
  • Customs clearance, import duties, and local taxes may apply (see Section 5 for details).

2. Shipping Methods and Costs

We provide several shipping options to suit your needs:

Standard Shipping:

  • Delivery Time: 5–7 business days (domestic); 10–14 business days (international).
  • Cost: Calculated at checkout based on order weight and destination.

Expedited Shipping:

  • Delivery Time: 2–3 business days (domestic); 5–7 business days (international).
  • Cost: Additional charges apply, calculated at checkout.

Free Shipping:

  • Eligibility: Free standard shipping on domestic orders over $100.
  • International orders do not qualify for free shipping.

3. Order Processing Times

  • Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays).
  • Custom Orders: Personalized or custom-made items may require an additional 5–7 business days for production.

4. Delivery Timelines

  • Delivery times are estimates and may vary due to factors beyond our control, such as:
    • Carrier delays.
    • Weather disruptions.
    • Customs processing for international orders.

Tracking Your Order:

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress in real time.

5. International Shipping and Customs

Customs Duties and Taxes:

  • For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.
  • These charges are not included in the product price or shipping fees.

Customs Delays:

  • Customs inspections may cause delays in delivery. Unfortunately, we have no control over the duration of customs processing.

6. Shipping Issues

a. Incorrect Address:

  • Ensure that your shipping address is accurate at the time of purchase. Shimmer Pearl is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you notice an error in your shipping details, contact us immediately at contact@shimmerpearl.com.

b. Lost or Damaged Packages:

  • If your package is lost or damaged during transit, please contact us within 7 business days of the estimated delivery date.
  • We will work with the carrier to resolve the issue and may offer a replacement or refund as appropriate.

7. Special Delivery Requests

For specific delivery needs, such as gift wrapping or expedited processing, please contact us before placing your order. Additional fees may apply.

8. Returns and Refunds

For details about returning items after delivery, please refer to our Refund and Returns Policy.

9. Contact Us

If you have any questions or concerns about shipping or delivery, please reach out to us:

Last Updated: January 15, 2025