Privacy Policy

Effective Date: January 15, 2025

At Shimmer Pearl, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency in how we handle your data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website https://shimmerpearl.com or use our services. By accessing our site or making a purchase, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide you with a seamless and personalized shopping experience. This includes:

a. Personal Information

When you interact with us, such as by creating an account, placing an order, or contacting customer service, we collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment gateways)

b. Payment Information

We do not store credit card or payment details. All payment processing is handled by trusted third-party providers that comply with industry security standards (e.g., PCI DSS).

c. Usage Data

We collect non-personally identifiable data to analyze and improve our website’s performance, including:

  • IP address
  • Browser type and version
  • Device information (e.g., operating system)
  • Pages visited and time spent on the site
  • Referral source (how you found our website)

d. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Enhance user experience
  • Remember preferences and shopping cart items
  • Provide personalized recommendations
  • Analyze site traffic

You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

a. Order Fulfillment

To process, ship, and deliver your orders, including handling returns and exchanges.

b. Communication

To send you:

  • Order confirmations and shipping updates
  • Customer service responses to inquiries
  • Important account or policy updates

c. Marketing and Promotions

With your consent, we may send you newsletters, promotional offers, and updates. You can opt out of marketing emails by clicking the “unsubscribe” link in any email.

d. Website Improvement

To monitor and analyze site performance, identify trends, and improve user experience.

e. Fraud Prevention and Security

To protect our website and users from unauthorized access, fraudulent transactions, and other illegal activities.

3. Sharing Your Information

We respect your privacy and do not sell or trade your personal information. However, we may share your data with:

a. Service Providers

Trusted third parties who assist with:

  • Payment processing
  • Order fulfillment and shipping
  • Website hosting and maintenance
  • Marketing and analytics

These providers are bound by confidentiality agreements.

b. Legal Compliance

We may disclose your information if required by law or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures, including:

  • SSL encryption for secure data transmission
  • Regular vulnerability assessments
  • Secure data storage practices

While we strive to protect your information, no system is entirely foolproof. We encourage you to use strong passwords and safeguard your account credentials.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
  • Opt-Out: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at contact@shimmerpearl.com.

6. Retention of Data

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

7. International Users

If you access our website from outside the United States, please note that your data may be transferred to and processed in the U.S. By using our services, you consent to this transfer.

8. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Address: 2340 Burnham Rd, Ojai, California (CA)
Phone: (805) 649-3243
Email: contact@shimmerpearl.com
Website: https://shimmerpearl.com

Thank you for trusting Shimmer Pearl. Your privacy is important to us, and we are committed to safeguarding your information.

Last Updated: January 15, 2025