REFUND AND RETURNS POLICY
Effective Date: December 10, 2024
At SHIMMERPEARL, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a clear and straightforward refund and returns policy.
1. Returns Eligibility
- Return Period: You have 30 days from the date of delivery to request a return for a full refund or exchange.
- Condition of Items: Items must be unused, unworn, and in their original packaging to be eligible for return. If the item is damaged or altered in any way, it will not be accepted for a return.
2. How to Return Items
To initiate a return, please contact us at contact@shimmerpearl.com within 30 days of receiving your order. Provide your order number and a description of the issue. We will provide you with instructions on how to return the item.
- Shipping Costs: Customers are responsible for return shipping costs, unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return is received.
3. Refund Process
Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.
4. Exchanges
If you wish to exchange an item for a different size or product, please contact us. We will guide you through the process and ensure the exchange is processed as quickly as possible.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@shimmerpearl.com. We will assist you with a return or exchange and ensure you are fully satisfied with your purchase.
LAST REVISED: December 10, 2024
