Refund and Returns Policy

Effective Date: January 15, 2025

At Shimmer Pearl, your satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we are committed to making the refund and return process as seamless as possible. This Refund and Returns Policy outlines your rights and our procedures for handling returns, exchanges, and refunds.

1. Eligibility for Returns

To ensure a smooth return process, please review the following conditions:

a. Return Period

  • You have 30 days from the date of delivery to initiate a return for a refund or exchange.

b. Condition of Items

  • Items must be unused, unworn, and in their original packaging with all tags and certificates intact.
  • Items that are damaged, altered, or show signs of wear will not be eligible for a return.

c. Non-Returnable Items

  • Custom or personalized items (e.g., engraved rings) are non-returnable unless defective.
  • Gift cards, final sale items, and promotional items are not eligible for return.

2. How to Initiate a Return

If you wish to return an item, follow these steps:

a. Contact Us

  • Email us at contact@shimmerpearl.com within 30 days of receiving your order.
  • Provide your order number, a brief description of the issue, and any relevant photos if the item is defective or damaged.

b. Return Instructions

  • Once your return request is approved, we will provide detailed instructions, including the return address.
  • Please use a trackable shipping service and retain the receipt for your records.

c. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or damaged.
  • For defective or incorrect items, we will provide a prepaid return shipping label.

3. Refund Process

We aim to process refunds promptly once the returned item is received and inspected.

a. Verification

  • Upon receiving your return, we will verify its condition to ensure it meets our return eligibility criteria.

b. Refund Timeline

  • Refunds will be processed within 7-10 business days after the item passes inspection.
  • Refunds will be issued to the original payment method used during the purchase.

c. Non-Refundable Costs

  • Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

If you wish to exchange an item, we’re happy to assist:

a. Exchange Eligibility

  • Exchanges are subject to stock availability.
  • Items must meet the same return eligibility criteria as outlined above.

b. How to Request an Exchange

  • Contact us at contact@shimmerpearl.com with your order details and the item you wish to exchange.
  • We will guide you through the process and provide any necessary instructions.

c. Exchange Processing

  • Once we receive the returned item, we will ship the replacement item promptly.
  • Customers are responsible for any difference in price if exchanging for a higher-value item.

5. Damaged or Defective Items

We take quality seriously and strive to ensure that every item arrives in perfect condition.

a. Reporting Damages

  • If you receive a damaged or defective item, notify us within 7 days of delivery by emailing contact@shimmerpearl.com.
  • Include photos of the damaged item and its packaging for quicker resolution.

b. Resolution Options

  • Depending on the issue, we will offer a replacement, exchange, or full refund, including shipping costs.

6. Late or Missing Refunds

If you have not received your refund within the specified timeline:

  • Check your bank account or credit card statement for pending transactions.
  • Contact your payment provider, as processing times may vary.
  • If the issue persists, email us at contact@shimmerpearl.com, and we will assist you promptly.

7. International Returns

For international customers, please note:

  • You are responsible for return shipping costs, including any customs fees or duties.
  • Refunds will be issued in USD, and exchange rate differences may apply.

8. Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with your return, please contact us:

Address: 2340 Burnham Rd, Ojai, California (CA)
Phone: (805) 649-3243
Email: contact@shimmerpearl.com
Website: https://shimmerpearl.com

We are committed to ensuring your satisfaction and will do everything possible to make your shopping experience with Shimmer Pearl exceptional.

Last Updated: January 15, 2025