Sales Policy

Effective Date: January 15, 2025

At Shimmer Pearl, we are dedicated to delivering exceptional products and unparalleled customer service. This Sales Policy outlines the terms and conditions that govern the purchase of products through our website, ensuring transparency and a smooth shopping experience. By placing an order with us, you agree to the terms outlined in this policy.

1. Product Availability and Information

a. In-Stock Products

  • All items displayed on our website are subject to availability. While we strive to keep our inventory accurate, certain items may become unavailable after your purchase.
  • In the event of an out-of-stock item, we will promptly notify you via email and offer the following options:
    • A backorder for the item (if applicable).
    • An alternative product suggestion.
    • A full refund to your original payment method.

b. Product Descriptions and Images

  • We aim to provide accurate descriptions, images, and pricing for all our products.
  • While every effort is made to ensure accuracy, slight variations in color, size, or design may occur due to screen settings or natural material differences.
  • If you believe there is an error or discrepancy in a product’s details, please contact us at contact@shimmerpearl.com.

c. Limited Edition and Custom Products

  • Certain items may be limited edition or custom-made and may have specific terms regarding availability, returns, and delivery times.
  • These terms will be clearly stated on the product page.

2. Pricing and Payment

a. Pricing Policy

  • All prices are listed in USD and are subject to change without prior notice.
  • Prices do not include applicable taxes, duties, or shipping fees, which will be calculated during checkout.

b. Payment Methods

  • We accept a variety of secure payment methods, including:
    • Credit and debit cards (Visa, MasterCard, American Express, Discover).
    • PayPal.
    • Apple Pay and Google Pay (where applicable).
  • Payments are processed securely through trusted third-party payment processors, ensuring your financial information is protected.

c. Discounts and Promotions

  • Discounts, coupon codes, and promotions are subject to specific terms and conditions, which will be outlined during the promotional period.
  • Only one discount code can be applied per transaction.

3. Order Confirmation and Processing

a. Order Acknowledgment

  • After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not guarantee acceptance or fulfillment.

b. Order Acceptance

  • Orders are only accepted once they are processed and shipped.
  • We reserve the right to cancel or refuse any order due to errors in pricing, product availability, or suspicion of fraudulent activity.

c. Order Modifications

  • If you need to modify your order (e.g., address change, product change), please contact us immediately at contact@shimmerpearl.com. Modifications cannot be made once the order has been shipped.

4. Shipping and Delivery

a. Shipping Methods

  • We offer multiple shipping options, including standard and expedited delivery, to cater to your needs.
  • The available shipping methods and estimated delivery times will be displayed at checkout based on your location.

b. Processing Time

  • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Custom or personalized orders may require additional processing time, which will be communicated during checkout.

c. Delivery Time

  • Delivery times vary depending on your location and the shipping method selected. Please note that delays may occur due to weather, carrier issues, or customs clearance for international orders.

d. Shipping Fees

  • Shipping costs are calculated based on the destination, weight, and size of your order.
  • Free shipping may be available for orders exceeding a specified amount, as detailed on our website.

5. Taxes, Duties, and Fees

a. Sales Tax

  • Sales tax is applied to orders based on the shipping address and applicable local laws. The tax rate will be calculated during checkout.

b. International Orders

  • For international shipments, customers are responsible for any additional customs duties, taxes, or fees imposed by their country. These charges are not included in the product price or shipping fees.

6. Cancellation Policy

a. Order Cancellation by Customer

  • You may cancel your order before it has been processed for shipping. Please contact us immediately at contact@shimmerpearl.com with your order details.
  • Orders that have already shipped cannot be canceled.

b. Cancellation by Shimmer Pearl

  • We reserve the right to cancel orders due to unforeseen circumstances, such as pricing errors, product unavailability, or suspected fraud. In such cases, a full refund will be issued.

7. Warranty and Product Care

a. Warranty

  • All products are covered by a limited warranty against manufacturing defects for a specified period. The warranty does not cover damage caused by misuse, improper care, or wear and tear.

b. Product Care

  • Detailed care instructions are provided with each product to help you maintain its quality and longevity.

8. Customer Support

If you have questions about this Sales Policy or require assistance with your order, our dedicated support team is here to help:

9. Changes to the Sales Policy

We reserve the right to update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date.

Last Updated: January 15, 2025