PAYMENT POLICY

Effective Date: January 15, 2025

At Shimmer Pearl, we are committed to providing a secure, seamless, and flexible payment process. This Payment Policy outlines the terms and conditions for payments made on our website, https://shimmerpearl.com. By making a purchase, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Online Payment Platforms: PayPal, Apple Pay, and Google Pay.
  • Bank Transfers: For large or custom orders, we accept direct bank transfers. Please contact us for details.

Important Notes:

  • All payments are processed securely using trusted third-party payment processors.
  • Shimmer Pearl does not store your payment details, ensuring your information remains private and secure.

2. Payment Currency

  • All prices on our website are listed in USD.
  • If you are shopping from outside the United States, your payment provider may apply currency conversion fees. Please check with your bank or payment provider for applicable charges.

3. Taxes and Duties

  • Sales Tax: Applicable sales tax will be calculated based on the shipping address and displayed at checkout.
  • International Orders: Customers are responsible for any additional customs duties, taxes, or fees imposed by their country. These charges are not included in the product price or shipping fees.

4. Secure Payment Processing

To protect your financial information, we use industry-standard security measures, including:

  • SSL Encryption: Ensures all transactions are secure and encrypted.
  • PCI Compliance: All payment processors we use adhere to Payment Card Industry Data Security Standards (PCI DSS).
  • Fraud Prevention: Orders are monitored for fraudulent activity. We may request additional verification to ensure the safety of your payment.

5. Payment Authorization

By placing an order, you authorize Shimmer Pearl to charge your selected payment method for the total amount, including taxes and shipping fees.

  • If your payment method is declined, your order will not be processed.
  • You are responsible for ensuring sufficient funds are available in your account to complete the transaction.

6. Payment Confirmation

  • After successful payment, you will receive an email confirmation containing:
    • Your order number.
    • A summary of your purchase.
    • Payment details and the total amount charged.

7. Payment Issues

a. Failed Transactions

  • If your payment fails, please verify your payment details and try again.
  • For repeated issues, contact your bank or payment provider.

b. Duplicate Charges

c. Refunds and Adjustments

  • Refunds are processed back to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.

8. Buy Now, Pay Later Options

We partner with select third-party providers to offer Buy Now, Pay Later services for eligible orders. These options allow you to split payments into installments:

  • Eligibility: Available on qualifying orders based on the provider’s terms.
  • Terms and Conditions: Payments, interest rates, and fees are determined by the provider. Please review their policies before selecting this option at checkout.

9. Cancellations and Refunds

  • Orders may be canceled before they are processed for shipping. Contact us immediately at contact@shimmerpearl.com for assistance.
  • Refunds for eligible returns will be processed to the original payment method within 7-10 business days after we receive and inspect the returned items.

10. Contact Us

If you have any questions or concerns regarding payments, please reach out to our customer support team:

Last Updated: January 15, 2025