Terms and Conditions

Effective Date: January 15, 2025

Welcome to Shimmer Pearl! These Terms and Conditions (“Terms”) outline the rules and guidelines governing your use of our website, https://shimmerpearl.com, and any services or products we provide. By accessing or using our website, you agree to comply with these Terms and our accompanying Privacy Policy. Please read these Terms carefully before making a purchase or using our services.

1. Acceptance of Terms

By accessing or using the website, placing an order, or interacting with Shimmer Pearl, you confirm that you:

  • Have read, understood, and agreed to these Terms and our Privacy Policy.
  • Are at least 18 years old or have parental/guardian consent if under 18.
  • Agree to abide by all applicable laws and regulations related to your use of our website.

If you do not agree with these Terms, please discontinue use of our website and services.

2. Product Information and Availability

a. Product Descriptions

We strive to ensure accurate and up-to-date product descriptions, images, pricing, and specifications. However:

  • Minor variations in color, size, or design may occur due to screen differences or natural material uniqueness.
  • We reserve the right to correct any errors or inaccuracies in product information and pricing at any time, even after an order has been placed.

b. Availability

  • All products are subject to availability. While we regularly update our inventory, some items may become temporarily or permanently unavailable.
  • If a product is out of stock after your order, we will notify you promptly and offer options, including a backorder, alternative products, or a refund.

3. Ordering Process

a. Placing an Order

To place an order, you must provide accurate and complete details, including:

  • Full name, shipping address, billing address, contact information, and payment details.
  • Orders placed with incomplete or incorrect information may result in delays or cancellation.

b. Order Confirmation

  • After placing an order, you will receive a confirmation email. This email acknowledges receipt of your order but does not constitute acceptance.
  • Orders are only accepted once processed and shipped.

c. Order Modifications and Cancellations

  • Changes to an order can be made before it is processed for shipping by contacting us at contact@shimmerpearl.com.
  • We reserve the right to cancel any order due to issues such as pricing errors, product unavailability, or suspected fraudulent activity.

4. Pricing and Payment

a. Pricing Policy

  • Prices are listed in USD and are subject to change without notice.
  • Prices exclude applicable taxes, duties, and shipping fees, which are calculated at checkout.

b. Accepted Payment Methods

We accept secure payments through:

  • Major credit cards (Visa, MasterCard, American Express, Discover).
  • Online payment platforms like PayPal.
  • Apple Pay and Google Pay (where available).

c. Security

All payments are processed through secure third-party payment processors. Shimmer Pearl does not store sensitive payment information on its servers.

5. Shipping and Delivery

a. Shipping Options

  • We offer various shipping methods, including standard and expedited delivery, to suit your needs.
  • Available shipping options, costs, and estimated delivery times will be displayed at checkout.

b. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays).
  • Custom or personalized orders may require additional processing time.

c. Delivery Time and Tracking

  • Delivery times vary based on location, shipping method, and carrier.
  • Once your order ships, you will receive a tracking number to monitor your package’s progress.

d. International Shipping

  • Customers are responsible for any additional customs duties, taxes, or fees imposed by their country. These charges are not included in the product price or shipping fees.

e. Shipping Issues

6. Returns, Refunds, and Exchanges

a. Returns

  • Items may be returned within 30 days of receipt for a refund or exchange, provided they are unused, in original condition, and include all packaging.
  • Certain items, such as custom-made products or clearance items, are not eligible for return.

b. Refunds

  • Refunds are processed within 7-10 business days after we receive and inspect the returned item.
  • Refunds are issued to the original payment method, excluding shipping fees.

c. Exchanges

  • Exchanges for size, color, or a different product are subject to availability. Contact us at contact@shimmerpearl.com to initiate an exchange.

d. Defective or Damaged Items

  • If you receive a defective or damaged item, notify us within 7 days of delivery. We will provide a replacement or refund at no additional cost.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Shimmer Pearl and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

8. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Transmit harmful or illegal content, such as viruses or malware.
  • Engage in fraudulent or deceptive activity, including providing false information.
  • Attempt to access or interfere with secure areas of our website.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Shimmer Pearl is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our total liability is limited to the amount paid for the product(s) in question.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, USA.

  • Any disputes shall be resolved in the courts of California.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page, and the effective date will be revised accordingly. Continued use of our website signifies acceptance of the updated Terms.

12. Contact Information

For questions or concerns, please contact us:

Last Updated: January 15, 2025