TERMS AND CONDITIONS

Effective Date: December 10, 2024

Welcome to SHIMMERPEARL! These Terms and Conditions (“Terms”) govern your use of our website https://shimmerpearl.com and the services we provide. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. Please read these Terms carefully before using our website or purchasing any products.

1. Acceptance of Terms

By accessing or using the website, placing an order, or otherwise interacting with SHIMMERPEARL, you acknowledge that you have read, understood, and agree to comply with these Terms and the Privacy Policy. If you do not agree to these Terms, please refrain from using our website and services.

2. Product Information and Availability

  • Product Descriptions: We strive to ensure the accuracy of the product descriptions, images, prices, and specifications on our website. However, we do not guarantee that all product information is error-free. Prices, descriptions, and availability of products are subject to change without notice. We reserve the right to correct any errors and may contact you for confirmation or to offer alternatives.

  • Availability: Product availability is subject to change without notice. While we make every effort to keep our inventory updated, some items may become temporarily out of stock. If a product becomes unavailable after an order is placed, we will inform you promptly. You may be offered an alternative product, a backorder option, or a refund.

3. Order Process

  • Placing an Order: To place an order, you must provide accurate and complete information, including your name, shipping address, payment details, and other relevant information. Once you place your order, we will send you an order confirmation email. This email confirms that we have received your order but does not guarantee its acceptance or processing.

  • Order Acceptance: An order is not considered accepted until it has been processed and shipped. We reserve the right to cancel or refuse an order at our discretion, even after you have received an order confirmation. This includes, but is not limited to, cases of incorrect pricing, out-of-stock items, or fraudulent activity.

4. Pricing and Payment

  • Price Accuracy: We make every effort to ensure that product prices and other fees displayed on our website are accurate. However, in the event of an error, we reserve the right to cancel or adjust your order to reflect the correct price. If this occurs after payment has been made, you will be notified, and any necessary adjustments will be made.

  • Sales Tax: Sales tax is applied to your order based on your shipping address and in accordance with applicable tax laws.

  • Payment Methods: We accept various payment methods, including major credit cards and online payment platforms. Payment is processed securely through third-party payment processors, and we do not store sensitive payment information on our servers.

5. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping methods to ensure your products arrive safely and on time. Shipping charges are calculated based on the shipping method selected and the destination address provided.

  • Delivery Times: Delivery times vary depending on the shipping method chosen, your location, and availability of products. While we aim to ship orders promptly, delays may occur due to factors outside our control, including postal delays, natural disasters, or product availability issues.

  • Shipping Costs: Shipping costs are calculated based on the size and weight of the products in your order, as well as your delivery location. Any applicable shipping fees will be displayed at checkout before you confirm your purchase.

6. Returns and Refunds

  • Returns: We offer a return policy for eligible items. If you are not satisfied with your purchase, you may return the product(s) within 30 days of receipt for a full refund or store credit, provided the product is unused, in its original condition, and packaging. Certain items may not be eligible for returns, such as custom-made or personalized products.

  • Refund Process: Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for processing once the returned item has been received and inspected.

  • Non-Refundable Items: The following items are non-refundable: gift cards, downloadable products, and any items marked as final sale or clearance items.

7. Intellectual Property

  • Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of SHIMMERPEARL or its content suppliers and is protected by copyright laws. You may not use, reproduce, or distribute any content from our website without prior written consent from SHIMMERPEARL.

  • Trademarks: The SHIMMERPEARL name, logo, and all related product names are trademarks of SHIMMERPEARL. You may not use any of these trademarks without our express written permission.

8. User Conduct

By using our website and services, you agree to comply with all applicable laws and regulations. You agree not to:

  • Use our website for any unlawful purpose or in a manner that could damage, disable, or impair the website or interfere with other users’ access.
  • Upload or transmit any harmful or illegal content, including viruses, malware, or any material that violates intellectual property rights.
  • Engage in any fraudulent or deceptive activity, including making false statements or misrepresentations.

9. Limitation of Liability

To the fullest extent permitted by law, SHIMMERPEARL shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. Our liability for any claim arising from your purchase shall be limited to the amount paid for the product(s) involved in the claim.

10. Amendments to Terms

SHIMMERPEARL reserves the right to update or modify these Terms at any time without prior notice. Any changes to the Terms will be posted on this page, and the “Effective Date” at the top will be updated accordingly. By continuing to use our website after such changes are posted, you accept and agree to the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the state of California, United States. Any disputes arising out of or in connection with these Terms shall be resolved in the appropriate courts located in California.

12. Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at:

SHIMMERPEARL
2340 Burnham Rd, Ojai, California (CA)
Phone: (805) 649-3243
Email: contact@shimmerpearl.com
Website: https://shimmerpearl.com